FUTHOLICS Refund Policy
 

At FUTHOLICS, users may request a refund under certain conditions after completing a payment.

Eligible Reasons for a Refund

1. Undelivered Order

   • If the paid order is not delivered within the timeframe specified in our terms of service (72 hours after payment), you may request a refund.

2. Duplicate Payment

   • In rare cases, technical issues with payment systems may result in multiple payments for the same order. Users can request a full refund for the duplicate amount, excluding the cost of the original order.

3. Payment Verification

   • To ensure payment security, we may require additional verification of the payment method. If you choose not to or are unable to provide the requested information, you are entitled to request a refund.

Non-Refundable Cases

1. Successfully Completed Orders

   • Refunds are not available for orders that have been fully delivered as agreed.

2. Unpaid Orders

   • Refund requests for unpaid orders are not valid.

3. Other Reasons

   • Refunds are not granted for any reasons outside the eligible criteria mentioned above.

How to Request a Refund

To request a refund, please contact our support team via live chat or the contact details listed on the "Contacts" page. Provide the following information:

• The order number.

• The reason for the refund request.

We do not charge any additional fees for processing refunds.

Refund Timeline

Refunds are processed within 1 to 14 business days, depending on the payment system used. The refunded amount will be credited back to the original payment method.